What youth baseball has taught me

Every strike brings me closer to the next home run.
– Babe Ruth, Major League Baseball player

Opening day with friend and teammate Isaac, Pinto Seals, March 2008.

Opening day with friend and teammate Isaac, Pinto Seals, March 2008.

When my son Jacob began playing tee ball in first grade, I never attended a single game that season. Don’t get me wrong. I was a long-time baseball fan since before high school – this dates me, but my favorite player was Carlton Fisk of the Boston Red Sox in the 1970s – and I have been a San Francisco Giants fan since moving to the Bay Area in 1990. But I wasn’t ready to join the ranks of parents who spent their weekends at their children’s sporting events. I didn’t want to give up my weekends. Fast forward two years. In third grade, he showed skills and a love for the game, which reawakened my love for the game. Fast forward four more years, after David has been coaching Jacob’s teams and managed one of the league division’s summer all-star teams for two years. David now manages Jacob’s travel team, the Hornets, who play in tournaments every other weekend.

Jacob at the plate, Pinto Seals, spring 2009.

Jacob at the plate, Pinto Seals, spring 2009.

Baseball is life
They say baseball is life, and if you love the game you understand why. Team sports teach kids how to work together towards a goal, instead of as individuals. Every player on the field has a role in every play; the moment the pitcher is in the wind-up, the other eight players are moving (or should be moving) in anticipation of the ball coming to them. I’ve heard David tell all the kids on the field, “The ball’s coming to you!” (Years earlier, David once told Jacob that when he was playing the outfield as a kid, he always wanted the ball to be hit to him. That was fire in the belly.) If the ball isn’t hit to them, they should be moving, either to where the ball is or to the next play, covering the bases or the immediate areas to back up their teammates. You should always have your teammate’s back.

Little League Day with the Oakland A's: Geo Gonzalez signs baseballs for Jacob and his buddy and teammate Nic after participating in the pre-game Chalk Talk on the field.

Little League Day with the Oakland A’s, April 2010: Geo Gonzalez signs baseballs for Jacob and his buddy and teammate Nic after their participation in the pre-game Chalk Talk on the field.

Moms in the stands
Like most moms, I wanted my son to do his best and to suck it up when he made an error, but, of course, he wasn’t supposed to make any errors. During summer ball after third grade, Jacob had meltdowns when he made an error. He took himself out of the game by stomping around in the outfield or defiantly putting his arms to the side in right field, basically giving up while his team was in play. I was aghast – horrified – and angry. David had long talks with him about not letting his team down. It was one thing to beat yourself up and quit, but you can’t shortchange your team. (We used to call him the master of self-flagellation, a trait no doubt he had gotten from me but had taken to new heights.)

He still gets upset when he’s pitching and not getting the support defensively or when he’s still thinking about his called-strike-three at bat to end the inning before. I can see it in his body language – the slumped shoulders, the hard blinking to keep the tears at bay – but he isn’t melting down to the point of being useless to his teammates. That comes from slow-growth maturity. And as painful as it was and still is for me, his mom, to watch from the stands, I realize that he is learning on a stage – the baseball field, in front of coaches, teammates, and families – which is something that I, as a painfully shy child, could not imagine.

Hornets, 2nd place at San Anselmo, July 2011.

Hornets, 2nd place at San Anselmo, July 2011.

Embracing risk
When he moved up from the Pinto level (grassy infield and squishy ball) to the Mustang level (dirt infield and hard ball), he worked himself out of the position of shortstop, which he had played with such fierceness and command the year before. He confessed to his fear of the ball, which greatly disappointed me. I kept telling him he just needed to overcome his fear. Although he has embraced centerfield, overcoming fear is still an important life lesson.

I never realized that I was risk-averse, too, when it came to youth baseball. If Jacob pitched two great innings in a game, I wanted him to come out after that inning, not only to preserve an unblemished pitching effort but also to have him leave the mound with more confidence. If the team was winning or in a tight game in the latter innings, some of us moms in the stands would hold our breath, wondering if our son was going to pitch, and then breathe a sigh of relief when our son didn’t trot to the mound and pick up the ball.

Hornets, 2nd place, San Anselmo, July 2012.

Hornets, 2nd place, San Anselmo, July 2012.

Last year, in one of the tournament games he pitched a great two innings and in the process threw very few pitches. His team was ahead and it was the other team’s last chance to overcome the Hornets. Jacob overthrew the ball, trying to strike out the side in the bottom of the sixth. He walked batters and gave up hits. Soon the lead shifted and the other team won. Jacob was devastated. I was devastated, too. But the other emotion that coursed through me was anger. How could David let him pitch that third inning, when two is the modus operandi? Why push his limit? Why, to be more pointed, ruin the great two innings he had just pitched? David’s response: He pitched well those two innings and threw 19 pitches total, so they put him out there again, expecting the same stellar results. He has to learn how to handle the pressure, David concluded. I didn’t agree with the reasoning. The season ended with me still believing a new pitcher should have been inserted.

After three games on a Saturday in Fremont, we're still standing.

After three games on a Saturday in Fremont, we’re still standing, May 2013.

A New season
In a recent tournament in Sunnyale, one of our Hornets moms, Yoko, told me she accepts that we can’t control many things in life and has developed a Zen mentality for everything, including youth baseball. She sings the Kelly Clarkson song, “What Doesn’t Kill You Makes You Stronger,” to her son and daughter. In that same tournament, in their first game, Jacob had pitched well in his first inning, and although he pitched well his second inning, the opposing team tied the game. I didn’t expect to see him come out for the “sudden death” extra inning, but he was sent back to the mound for a third inning because he had a low pitch count and he had pitched well overall.

Ready for a Hornets game!

Ready for a Hornets game!

In sudden death, the opposing team gets to determine where in their line-up they want to start their inning, with runners already at first and second. Jacob overthrew a pitch or two before collecting himself to record the first two outs. Then he gave up the game-winning single. Jacob walked off the mound, devastated and crying. I was disappointed for him. But this time around, I was surprisingly calm. I finally understand – in a way that he doesn’t yet – that adversity and defeat build character, even as it hurts mightily now, even as it hurts us parents to see our children this way. I bit my lip and watched David talk to him, as Jacob’s shoulders heaved up and down. David later told me he was telling Jacob that he noticed him overthrowing, then taking a deep breath and composing himself for the next pitch. He told Jacob that his response on the mound was a huge step – regardless of the outcome – because last year he couldn’t regain his composure. That was David’s takeaway. My takeaway was that it’s not about preserving the perfect, it’s about becoming a stronger player and a stronger person. And a wiser mom.

Floating downstream instead of going fishing

Turn off your mind, relax, and float downstream.
– John Lennon, English singer-songwriter, The Beatles

After nearly a week of sensory overload in Las Vegas, bookended by my son’s two baseball tournaments the previous weekend and this past weekend, I’m ready to go fishing again. No, wait. That’s too much work for me right now. I’m ready to follow the late John Lennon’s advice, especially on a Monday morning.

Rest and then gather up energy for the week while floating downstream. Dress comfortably. And don’t forget your sunglasses.

Ready to float downstream in thee statement sunglasses. Just throw anything on, so long as it is comfortable and let the sunglasses shine.

Ready to float downstream in thee statement sunglasses from Anthropologie. Just throw anything on, so long as it is comfortable. Wear one bright color and let the sunglasses shine.

These statement sunglasses are the centerpiece of the accessories.

Let your statement sunglasses be the centerpiece of your accessories and your outfit.

What happens in Vegas doesn’t stay in Vegas: Applying business concepts to everyday life

Instructions for living a life.
Pay attention.
Be astonished.
Tell about it.
– Mary Oliver, American poet

Daniel Pink gave an entertaining talk at a healthcare supply-chain management conference in Vegas.

Daniel Pink gave an entertaining talk at a healthcare supply-chain management conference in Vegas.

I’ve been to a lot of business conferences and reported on a lot of sessions in the last decade for my work. Sometimes I’m fortunate when conference sponsors secure a big name as their keynote speaker. I’ve been close enough to snap a photo of President Clinton’s nose (yes, it was red) after his opening speech at a conference in Las Vegas many years ago. I heard Mitt Romney at the same conference a few years later when there were whisperings of him being a potential presidential candidate for 2008. I had the privilege of hearing Harvard Business School professor Clayton M. Christensen, who coined the term disruptive technology. I got to talk with Steven D. Levitt, economist and author of Freakonomics after his speech when he was signing books. I reported on a speech given by Malcolm Gladwell, New Yorker staff writer, journalist, and author of The Tipping Point: How Little Things Make a Big Difference and Blink: The Power of Thinking Without Thinking.

At this particular Las Vegas conference, Daniel Pink, author of Drive and his recently released book To Sell Is Human: The Surprising Truth About Moving Others, and Jeffrey Ma, business strategist and author, were the featured speakers. I eagerly attended both events, though I was not reporting on them, because I knew I would come away with lessons from their research that I could apply to my everyday life.

How to move people
Though I was familiar with the book Drive, which was published in 2009, I have not read it. In the book, Pink argues that we are motivated not by carrots and sticks but by autonomy, mastery, and purpose. The book’s intent is to change the way we motivate ourselves and others. In his new book, Pink makes a case for all of us being a salesperson. A survey conducted in 2000 revealed that 1 in 9 people in the U.S. workforce identify themselves as sales people. When asked, however, if in their jobs they have to convince or persuade people to give up something they value for something they can offer – be it attention, commitment, time, and so on – the number shot up to 41 percent. Everyone at some point engages in this activity. It’s essentially selling but without money trading hands.

Pink conducted an attunement exercise with volunteers from the audience to determine how attuned they are to other people's perspective.

Pink conducted an attunement exercise with volunteers from the audience to determine how perceptive they are to other people’s perspective.

In this activity, people are trying to move others. Pink gave some pointers on how to move people, without coming across as a sleazy, untrustworthy sales person. (He also noted that we should move away from thinking negatively of salespeople and consider it a positive skill that can be honed when both buyer and seller have information parity.) Pink identified three fundamental qualities to effectively move people: attunement, buoyancy, and clarity. In order to have common ground with the people whom you’re trying to move, you need to be able to see their perspective; you need to be attuned to them. In a sea of constant rejection, you have to find a way to stay afloat. Instead of pumping yourself up, Pink encourages questioning yourself, which at first seems counterintuitive. However, he says we should think of failure as external rather than internal, temporary rather than permanent, and temporal rather than constant. When you approach failure as an intellectual exercise rather than a pep rally, you’ll actually be stronger in the face of adversity. Lastly, you need to pull the signal from the noise, curate the relevant information from the mountain of data that assaults us on a daily basis, so that when you present your argument to those whom you want to move, they have the right information and nothing more.

Pink cited a study in which “ambiverts,” a term from the 1920s, were more successful selling a product than extroverts and introverts. Being in the middle on the spectrum, ambiverts know when to push and when to hold back, when to talk and when to be silent. In other words, they know how to modulate themselves. We can learn from ambiverts and we can work towards becoming ambidextrous ourselves, so to speak.

Lastly, when trying to move people, make it purposeful – at the core, you’re trying to help people – and make it personal – put a human face on it. People are persuaded by this. “Make it real,” Pink concluded. In moving people, we are serving people, so we should always look upon ourselves as role models and therefore act as role models.

Learning from blackjack
Jeffrey Ma is better known as the subject of Ben Mezrich’s New York Times bestseller Bringing Down the House, published in 2003, which chronicles how Ma and five of his classmates from MIT used statistics to win big – as in hundreds of thousands of dollars – at blackjack. (He has since been barred from playing in Vegas.) Ma contends that we can learn how to make decisions by taking a page from blackjack.

Jeffrey Ma also entertains in Vegas. I think authors of best-selling business books must take acting and comedy classes.

Jeffrey Ma is also entertaining. I think authors of best-selling business books take acting and comedy classes.

Given that I don’t know how to play blackjack, I’m going to dispense with the references to the game peppered throughout his talk. Ma cited a study about why people put off making difficult decisions. Ma put his spin on it, pushing us to carry on and make those difficult decisions. We have the data to make the right decisions, so don’t count on dumb luck. Don’t be afraid – “be okay with risk,” so long as you understand the risk and what the upside is. And don’t subject yourself to “loss aversion,” which is making decisions based on what could be lost rather than on the potential gain.

The biggest lesson Ma imparted was to embrace failure. Stick with the data-driven decision, even if it means a poor outcome. When we try to innovate, no matter what the innovation is, oftentimes we encounter poor outcomes, but Ma encourages us to stick with it, if we truly believe in what we’re doing.

My “I Love Lucy” moment
So I’m compelled to conclude this blog entry with what I call my “I Love Lucy” moment. I left the luncheon soon after Ma stepped off stage. It turns out he was right outside the ballroom, talking with a woman, with his assistant or handler toting his luggage. I stood by the bathroom entrance across the hall for several seconds, trying to figure out if I should go up and ask to take his picture or have our picture taken. On the one hand, is having my picture taken with him on par with having my picture taken with, say, Daniel Day-Lewis? On the other hand, the opportunity to have my picture with someone who is somewhat famous – depending upon who you hang out with – was right under my nose. And lastly, he’ll never see me again, so why not be that crazy person who asks for your picture at a healthcare supply-chain management conference.

While this internal argument continued to play out in my head, Ma and his assistant walked down the hallway. They were several hundred yards away when I decided I was going to make a fool out of myself – because now I was stalking him – and walk quickly after him. He turned around one corner, and then another. It was two long hallways before I could catch up. Ma was surprised, but amiable, as I blurted out that it looked like I was stalking him but, well, never mind. He obliged my request for a photograph. After several attempts of turning the flash on and off and on again, his assistant took a few decent shots with my iPhone, and then we went our separate ways. Here is the picture of the crazy lady and the Vegas-banned card-counting blackjack player:

Is it considered stalking if you run after someone who is well-known in some circles and ask to have your picture taken with them?

Is it considered stalking if you run after someone who is well-known in some circles and ask to have your picture taken with them? As my friend Jack use to say: What would Supertramp say?

Just remember: What happens in Vegas, stays in Vegas. Not.

With one last look at you: Fare thee well, Wynn Vegas hotel room!

With one last look at you: Fare thee well, Wynn Vegas hotel room!

The Mob Museum in Las Vegas: You’d better like it or else

The Mob Museum is housed in a historic building.

The Mob Museum is housed in a historic building, the site of a famous mob hearing.

There are always two sides of
the story.

– The Mob Museum slogan

More than a year ago I celebrated my 50th birthday in Las Vegas. So it’s only fitting that I return to the scene of the crime. Last year, while I was at my conference, David took the kids to The Mob Museum: The National Museum of Organized Crime and Law Enforcement (300 E. Stewart Avenue, 702.229.2734), after I told him my cabbie suggested I see the newly opened museum, which received very favorable reviews. They only lasted an hour because Isabella was too disturbed by the images. This after one of the women who worked there told David in a raspy voice, “Some of the exhibits in the museum are inappropriate for children.” To this day, we will refer to certain things as “inappropriate for children” in a raspy voice.

I couldn't help not smiling while in the police lineup.

I couldn’t help not smiling while in the police lineup.

David claimed you could easily spend three hours in the museum, which is located in downtown Las Vegas and housed in the city’s historic federal courthouse and U.S. Post Office. (One of its courtrooms was recreated to bring to life the Senate committee hearings on organized crime.) The museum people told me to allot an hour per floor and they are correct. Unfortunately, I didn’t have three hours to spare and had to rush through some of the rooms. At first and at times throughout, I felt overwhelmed by all of the artifacts, captions, and photos. It’s more like too much of a good thing. I wanted to read all the captions, look at every single photograph, and sit down for every audiovisual presentation. You get to see both the genesis and life cycle of the mob and the very late response by law enforcement. The lateness in responding had everything to do with corruption at the top on down to the police officers on the street. Bribes, for instance, forced officers to turn a blind eye to tax evasion, gambling, prostitution, and whiskey runs during Prohibition.

This display showcases G Man (slang for FBI agent or Government Man) artifacts from the 1930s through the 1950s.

This display showcases G Man (slang for FBI agent or Government Man) artifacts from the 1930s through the 1950s.

There are so many rooms and exhibits; it’s not unlike a maze, and each room is packed with artifacts and each floor has multiple audiovisual exhibits. One of my favorite rooms is the Hollywood Room, which has plush round seating couches facing a big screen showing famous mob movies. The Godfather and The Godfather II remain my all-time favorite mob movies. I wouldn’t mind coming back and taking a more leisurely pace to get to everything I rushed through and those things that I missed. But there’s no mistaking the biggest takeaway from the Mob Museum, no matter how much time you spend there: Crime doesn’t pay.

The Wynn's courtyard garden just inside the entrance boasts huge globes of flowers.

The Wynn’s courtyard garden just inside the entrance boasts huge globes of flowers.

A Room with a view at the Wynn.

My Room with a View at the Wynn.

Book spine haiku, Volume 2

Trees are poems the earth writes upon the sky,
We fell them down and turn them into paper,
That we may record our emptiness.
– Kahlil Gibran, Lebanese-American writer, poet, and artist

April is National Poetry Month and to close the month out, I’m presenting another edition of book spine haiku for my last post in April. This volume features creations by Laurel Kallenbach, a good friend, classmate at Syracuse University’s Creative Writing Program many moons ago and blogger of Laurel’s Compass, which I praised in a previous blog; Anne-Marie Pine, friend and teacher at my daughter’s school (and my son’s third-grade teacher four years ago); John Farrell, emerging screenwriter and classmate in fiction at Syracuse University’s Creative Writing Program; and two more from me.

Laurel's first contribution.

Laurel Kallenbach’s first contribution.

Kallenbach's 2nd contribution.

Kallenbach’s 2nd contribution.

Anne-Marie Pine's contribution.

Anne-Marie Pine’s contribution.

John Farrell's contribution.

John Farrell’s contribution.

My first contribution for this volume.

My first contribution for this volume.

My second contribution.

My second contribution.

As Welsh poet Dylan Thomas wrote, "Do not go gentle into that good night." Be bold with black and white, and a dash of bright color.

As Welsh poet Dylan Thomas wrote, “Do not go gentle into that good night.” Be bold with black and white, and add a dash of bright color.

This vintage Danecraft scroll bracelet and vintage multi-strand glass necklace (antique shop, Kennebunkport, Maine) are spot-on accessories for this comfortable jersey shift.

This vintage Danecraft scroll bracelet and vintage multi-strand glass necklace (antique shop, Kennebunkport, Maine) are spot-on accessories for this comfortable jersey shift.

The components of the black scroll dress ensemble.

The components of the black scroll dress ensemble.

Transitions and Transformations: Heidi Werner of Lava 9

Nothing ever succeeds which exuberant spirits have not helped to produce.
– Friedrich Nietzsche, German philosopher, poet, and composer

Heidi Werner spends a lot of time making sure her customers find what they need.

Heidi Werner spends a lot of time making sure her customers find what they need.

When Heidi Werner and her two business partners opened up Lava 9 (542 Hayes Avenue, 415.552.6468) in San Francisco in 1991, the impoverished Hayes Valley neighborhood was years away from being gentrified. The economy was down; yet, Werner pointed out, “It [the recession] always opens up opportunities, too.” Driven by youthful exuberance and cheerful indifference of economic conditions, Werner said of that time, “You just go for it!”

Werner knew the owners of Nomads on the block and was drawn to the diverse and eclectic vibe of the neighborhood. The rent was low and the storefronts were small, blank slates, which enticed not only Lava 9 to lay down stakes but other young entrepreneurs, as well. “We created that neighborhood,” Werner said. Nomads, Zonal, and Lava 9 are the original three shops from the early days that are still standing.

Amazing, unique rings on display.

Amazing statement rings on display.

One of her partners, a jewelry designer, already owned a store called Volcano, which figured into the name of their new store. The three of them randomly added the “9” because Lava was too short and the number 9 “sounded good.” The other two women were jewelry designers, while Werner was a leather artisan, creating mostly jackets and bags. Conceived of as a gallery, Lava 9 comprised a showroom for their leather and metal wares and a stage that served as their workshops. They sold their creations and soon afterwards carried other wares, most of which were handmade and selected on Werner’s buying trips.

More Lava 9 jewelry to drool over.

More Lava 9 jewelry to drool over.

A True entrepreneurial spirit
Werner supplemented her income by working at another leather store, but quit when her business partner called one day to inform her that someone had stolen five of her leather jackets. Convinced the theft wouldn’t have occurred on her watch, Werner told herself, “That’s it!” The spontaneous decision to quit and put all of her energies into the store did not rest on whether or not she could do it financially. “It was the true entrepreneurial spirit,” Werner said, of the drive that sprang forth from her. She had told herself back then that it had to work. “And it did!” she exclaimed. When funds were low, Werner would sell two leather jackets the day before rent was due. “Things just worked out,” she said, simply.

An ethereal dress and lots of leather purses.

A casual yet modern dress and lots of leather purses.

One partner dropped out after three months, and the other left before the end of the first year after creative differences. Although the partnership didn’t work out, starting a business with others gave her a sense of security and “more power to do it.” When they left, she carried on without hesitation. “I was fine – I was the most determined,” she said, of the business venture and the solo effort. To this day, Werner, now 54, still subscribes to the philosophy of “Just do it” and not get too caught up with issues. At the same time, she has been frugal from a business perspective. “That’s what helped me through the downturns,” she explained. Just as important, Werner invested in a lot of sweat equity. “Hard work pays off,” she said.

A Passion for sewing
When Werner was a girl in Germany, her mother enrolled her in a sewing class, which sparked her passion for sewing and led to her taking design and pattern-making classes. As a teenager, she often designed and sewed outfits a few hours before going to parties. Although she earned her degree in special education, when Werner came to the U.S., seeking adventure, she turned to making small leather goods, which she sold at small venues such as the Haight Street Fair and other neighborhood street fairs. It often took weeks to craft a leather jacket because of the custom work – Werner would make the pattern, buy the leather and findings, and then sew the garment. She eventually hired a pattern maker and tailor. She still designs some bags, which are made by her tailor.

Lava 9's inviting storefront near the top of Solano.

Lava 9’s inviting storefront near the top of Solano in Berkeley.

The Rise of Lava 9 in Berkeley
Werner opened up her Berkeley shop (1797 Solano Avenue, 510.528.5336) more than four years ago at the former location of Soap Sistahs after a experiencing a midlife crisis. At that time, she wanted to do something different and had designs on becoming a dog trainer (Werner has rescue dogs). But when she heard that the owner was closing the soap store and retiring to Mexico – a scenario that also greatly appealed to her – Werner decided to convert the storefront into the second Lava 9. The new location was ideal because Werner lives in Berkeley, but more importantly, designing and setting up the compact, rectangular-shaped store renewed her passion.

Although there is some crossover, the two cities boast different clientele, which means Werner must offer different products at each store. The Hayes Valley client is younger with more disposable income, whereas the Berkeley clientele is older. Interestingly, some of the Berkeley clients used to live in the Hayes Valley neighborhood but are now mothers whose kids attend the local school around the corner from Solano Avenue. For them, finding one of their favorite San Francisco stores in the East Bay is a pleasant surprise.

A great display of purses on a ladder.

A great display of purses, belts, and clothes on a ladder.

While many designers come to her to show their wares, Werner actively searches for solo artisans, both local and European, whose works are unique, eclectic, and multi-dimensional. One of her biggest challenges is offering something that isn’t carried by another local store. “It’s an ongoing struggle to be different,” she said. In addition to offering unique products, her philosophy is to be able to sell something to everybody – from 14-year-old girls to 86-year-old grandmothers. Thus, Lava 9 carries wares ranging in price from $15 headbands to $4,000 rings. While the handful of economic downturns through the years has led her to introduce more affordable items, her aesthetics and her customer service have created a large and loyal customer base. As an added personal touch and a Lava 9 trademark, purchases are carefully wrapped in high-end designer fabric – scraps supplied by a friend who works in the industry – and tied with festive ribbons.

More gorgeous jewelry beautifully displayed.

More gorgeous jewelry beautifully displayed.

Werner and her staff spend a lot of time with their customers, providing a personal shopping experience not found in most retail clothing stores. Managing the business and running between the two stores takes her away from making it an everyday experience, but the customer interaction is the thing that always draws her back and reminds her why she is still in business. “I love the people; I love all my customers,” she exclaimed, after helping one woman find the ideal belt and short trench, and another choose between two embellished scarves. Indeed, if you’ve ever been to Lava 9 and leisurely browsed through the collections of purses, scarves, belts, clothing, and, of course, jewelry, you can always expect a smile and being drawn into a friendly conversation.

Come in and say hi to Heidi at Lava 9.

Come in and say hi to Heidi at Lava 9.